Effective Conflict Resolution

  • Course Details:

    Ref: MCR3 Length: 1 Week
    Location: London Price: £3290 excl. VAT

Introduction

Conflict is inevitable in any workplace, but how it is managed determines whether it leads to growth or disruption. This 5-day intensive training course equips professionals with the essential conflict resolution skills, mediation techniques, and communication strategies needed to handle workplace disputes, team disagreements, and high-pressure conflicts effectively.

Through interactive exercises, real-world case studies, and mediation simulations, participants will develop the confidence and techniques required to de-escalate conflicts, resolve disputes fairly, and maintain positive relationships.

Who should attend

This course is ideal for managers, HR professionals, business leaders, team leaders, project managers, mediators, and professionals who deal with conflict resolution. It is particularly beneficial for those looking to enhance their ability to handle difficult conversations, manage workplace disputes, and foster a collaborative work environment.

Course Content

Understanding Conflict & Its Impact

  • The psychology behind why conflicts arise
  • Identifying common causes of workplace disputes
  • Types of conflict – interpersonal, organisational, cultural, and leadership conflicts
  • Recognising conflict warning signs before they escalate
  • The impact of unresolved conflicts on workplace culture and performance

Conflict Resolution Strategies & Mediation Techniques

  • The five conflict resolution styles – when to compromise, accommodate, compete, collaborate, or avoid
  • De-escalation techniques for handling tense situations
  • How to mediate disputes and facilitate difficult discussions
  • Using active listening and empathy to understand different perspectives
  • Negotiating win-win solutions while maintaining professional relationships

Handling Difficult Conversations & Workplace Disputes

  • Structuring difficult conversations for productive outcomes
  • Managing high-stress interactions with emotional intelligence
  • Addressing passive-aggressiveness, resistance, and defensiveness
  • Handling conflicts involving difficult personalities and power struggles
  • Conflict resolution in remote and hybrid work environments

Crisis Conflict Management & High-Stakes Disputes

  • Managing crisis negotiations and high-pressure conflicts
  • Handling conflicts in legal, union, and high-stakes business settings
  • Managing organisational change and conflict during transitions
  • Strategies for leading through workplace conflict and maintaining team morale
  • Case studies: Real-world examples of conflict resolution in high-risk environments

Practical Application – Conflict Resolution Simulations

  • Workplace mediation role-plays and real-time conflict resolution exercises
  • Simulated one-on-one and group conflict resolution scenarios
  • Reviewing case studies of successful and failed conflict resolutions
  • Developing a personal conflict resolution strategy
  • Action planning for applying conflict management skills in the workplace
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Learning Outcome

By the end of the course, participants will be able to:

  • Understand the root causes of workplace conflict and how to manage them effectively
  • Apply structured conflict resolution frameworks to de-escalate disputes
  • Manage difficult conversations with confidence and professionalism
  • Use mediation techniques to facilitate resolution and build consensus
  • Strengthen emotional intelligence and interpersonal communication skills
  • Handle high-stakes conflicts and crisis situations effectively
  • Navigate power struggles and difficult personalities with ease
  • Develop long-term strategies to foster a culture of collaboration and conflict prevention
  • Implement de-escalation techniques in high-tension situations
  • Create a conflict resolution strategy tailored to their professional environment

Want to make an enquiry on Effective Conflict Resolution Training Course?

Please call us on +44 (0) 207 112 4846, email us at training@boc-uk.com or complete our on-line form below.

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Small Classes

With small class sizes, much more individual attention can be given to each delegate.

Competitive Pricing

We believe our prices are very competitive and our quality is second to none.

Friendly Staff

Our friendly Customer Support team is here to help you with every step of the way to make your BOC experience comfortable and welcoming.

WAYS TO REGISTER FOR OPEN MANAGEMENT TRAINING COURSES

Course registrations can be made via our website either from individual course pages or through our booking page.

Alternatively, you can download and complete course application form and send via email: training@boc-uk.com or        fax: +44 (0) 207 112 4845 Call: +44 (0) 207 112 4846

BOC APPROACH

Why Choose BOC?

Commitment to Quality

We strive to provide the best service possible, with the highest regards to quality and professionalism.

Different trainers every day

Each day we have different trainers to maximise the experience sharing.

Kindle for every BOC Delegate

to promote paper free environment, we are giving Kindle Fire to our delegates instead of the course binder.

Luxury Course Venue

All our Training Courses take place at the luxury 4-5 Star hotels located in central London

Certificate of Achievement

At the end of the programme participants will receive a certificate of achievement.

FREE On-going Support

Each delegate receives unlimited support from the trainers after they attended the course with us.

TAILORED MADE / IN-HOUSE MANAGEMENT TRAINING COURSES

All of our open courses can also be run as bespoke courses, tailored to your organisation's specific needs and requirements. Our Tailored Management Training comes in many formats from one-to-one through to fully customised company wide programmes.

To find out more email: training@boc-uk.com or call us on +44 (0) 207 112 4846

ONE TO ONE COACHING & MENTORING

All of BOC open courses can also be run as One to One Training Sessions, where delegate gets a dedicated trainer for their specific learning requirements. This mode of training is highly preferred by those who need undivided attention of the instructor for a fulfilling learning experience. The courses can be tailored to suit the individual needs of the organisation and the delegate.

To find out more email: training@boc-uk.com or call us on +44 (0) 207 112 4846

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RELATED READING

Conflict Management is an easy–to–read and high–powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.

Conflict is unavoidable. Effective cross-cultural communication is critical for an organization to move successfully through conflict that they encounter doing global business.

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