This comprehensive 10-day training course is designed to equip professionals with advanced negotiation techniques and conflict resolution strategies essential for navigating high-stakes discussions and workplace disputes. Participants will gain deep insights into negotiation psychology, influence, persuasion, and crisis management, enabling them to handle challenging conversations, de-escalate conflicts, and achieve successful agreements in both professional and personal settings.
Through real-world case studies, role-playing simulations, and interactive exercises, this course blends theoretical insights with practical application, helping participants master negotiation frameworks, develop emotional intelligence, and build lasting relationships.
This course is ideal for business leaders, managers, HR professionals, sales and procurement specialists, project managers, legal professionals, and executives involved in negotiations and conflict resolution. It is particularly beneficial for those looking to enhance their communication skills, improve decision-making, and strengthen their ability to influence outcomes in high-pressure situations.
Effective Negotiation Skills
The Fundamentals of Negotiation
- Understanding the importance of negotiation in business and leadership
- The negotiation process – preparation, discussion, proposal, bargaining, and closing
- Different negotiation styles – collaborative, competitive, and principled negotiation
- Setting clear objectives and desired outcomes
- Identifying common negotiation mistakes and how to avoid them
Psychology of Negotiation & Influence
- How cognitive biases impact negotiation outcomes
- Psychological triggers that affect decision-making
- Understanding power dynamics in negotiation
- Emotional intelligence (EQ) and persuasion skills
- How to read body language and non-verbal cues
Strategic Planning for Negotiation Success
- The importance of preparation and research
- How to develop your BATNA (Best Alternative to a Negotiated Agreement)
- Framing and anchoring techniques to guide discussions
- Managing multi-party and cross-cultural negotiations
- Controlling the negotiation environment to your advantage
Advanced Negotiation Tactics & Counter-Tactics
- Tactical concessions and trade-offs for win-win outcomes
- Handling resistance, objections, and difficult opponents
- Using logic and emotion strategically
- Competitive vs. collaborative negotiation strategies
- Countering manipulative negotiation tactics
Practical Application – Simulations & Real-World Scenarios
- Hands-on negotiation role-plays and exercises
- Case studies of high-profile business negotiations
- Multi-party negotiation simulations
- Evaluating and refining personal negotiation techniques
- Developing an action plan for continuous improvement
Effective Conflict Resolution
Understanding Conflict & Its Impact on Business
- The psychology behind why conflicts arise
- The different types of workplace conflict
- Assessing conflict situations and determining the best resolution approach
- Identifying root causes rather than treating symptoms
- The role of communication breakdowns in conflicts
Conflict Resolution Strategies & Mediation Techniques
- The 5 conflict resolution styles – when to compromise, accommodate, compete, collaborate, or avoid
- De-escalation techniques for heated disputes
- Mediation skills – facilitating difficult discussions
- Structuring win-win solutions to preserve relationships
- How to rebuild trust after conflict
Handling Difficult Conversations & Workplace Disputes
- Managing interpersonal disputes and team conflicts
- Techniques for handling sensitive topics with diplomacy
- Dealing with difficult personalities and power struggles
- Conflict resolution in remote and virtual teams
- Preventing conflicts before they escalate
Crisis Conflict Management & High-Stakes Disputes
- Navigating crisis negotiations and high-pressure conflicts
- Conflict resolution in union negotiations, legal disputes, and crisis talks
- Managing organizational conflict during major transitions
- Techniques for leading through workplace conflict and change
- Case studies: Resolving conflicts in high-risk environments
Practical Application – Conflict Resolution Simulations
- Workplace conflict mediation role-plays
- Simulated one-on-one and group conflict resolution exercises
- Reviewing real-life case studies of successful and failed conflict resolutions
- Developing a personal conflict resolution strategy
- Action planning for applying skills in the workplace
By the end of the course, participants will be able to:
- Develop structured negotiation strategies for professional success
- Master persuasion, influence, and psychological tactics to strengthen negotiation skills
- Apply proven conflict resolution techniques to workplace disputes
- Manage high-pressure situations with confidence and emotional intelligence
- Effectively mediate disputes and facilitate positive outcomes
- Handle difficult conversations and resistance professionally
- Turn conflict into collaboration and achieve win-win resolutions
- Implement long-term negotiation and conflict resolution strategies in business settings
Small Classes
With small class sizes, much more individual attention can be given to each delegate.
Competitive Pricing
We believe our prices are very competitive and our quality is second to none.
Friendly Staff
Our friendly Customer Support team is here to help you with every step of the way to make your BOC experience comfortable and welcoming.
Course registrations can be made via our website either from individual course pages or through our booking page.
Alternatively, you can download and complete course application form and send via email: training@boc-uk.com or fax: +44 (0) 207 112 4845 Call: +44 (0) 207 112 4846
Commitment to Quality
We strive to provide the best service possible, with the highest regards to quality and professionalism.
Different trainers every day
Each day we have different trainers to maximise the experience sharing.
Kindle for every BOC Delegate
to promote paper free environment, we are giving Kindle Fire to our delegates instead of the course binder.
Luxury Course Venue
All our Training Courses take place at the luxury 4-5 Star hotels located in central London
Certificate of Achievement
At the end of the programme participants will receive a certificate of achievement.
FREE On-going Support
Each delegate receives unlimited support from the trainers after they attended the course with us.
TAILORED MADE / IN-HOUSE MANAGEMENT TRAINING COURSES
All of our open courses can also be run as bespoke courses, tailored to your organisation's specific needs and requirements. Our Tailored Management Training comes in many formats from one-to-one through to fully customised company wide programmes.
To find out more email: training@boc-uk.com or call us on +44 (0) 207 112 4846
ONE TO ONE COACHING & MENTORING
All of BOC open courses can also be run as One to One Training Sessions, where delegate gets a dedicated trainer for their specific learning requirements. This mode of training is highly preferred by those who need undivided attention of the instructor for a fulfilling learning experience. The courses can be tailored to suit the individual needs of the organisation and the delegate.
To find out more email: training@boc-uk.com or call us on +44 (0) 207 112 4846
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